Frequently Asked Questions
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Can I return the car before 8:30 am?
Yes,you are able to drop key at our counter.Before 8:30am.Just let we know.
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Is your company is licensed ?
Yes,We Rich Travel And Tours Sdn Bhd 1128820-T Motac License Number KPK/LN 9737
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How do i confirm my booking?
To proceed your reservation ,kindly make a payment of 20% wthin 24 hours.
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Did you accept card ?
Yes,We accept all major credit card,AMEX and JCB
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Can I change my pick up and drop off location urgently.
All changers must do before your arrival day.We will charge RM30 for pick up/drop off different location.
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Can I make urgent cancellation ?
All cancellation must be done before 48 hours from pick up time.After that we will not refund 20% of booking fee.
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How long the security will be refund ?
It will take 14-30 working days
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Is that any charge for cancellation ?
Yes. 3% for Billplz/Credit card & 6% for Pay pal.
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How to identified your company are licensed or not ?
All car rental agency must had license from Ministry of Tourism, Art and Culture.
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What is your mileage allow?
250km/day
Exceed will be charge 0.50/km (A,B,C)&RM3.00/KM for group (D) -
What is pre-authorise ?
A pre-authorisation is a temporary hold of a specific amount of the available balance on a credit or debit card that is provided upon booking. The pre-authorisation is not a charge and no funds have been debited from your account.
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Any Sucharge for pay pal ?
Yes, 4% pay pal surcharge.
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Did I need to pay a deposit ?
No,we will Pre-authorise your card
Group A, Group B, and Group C RM500
Group D : RM1000
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Does car comes with an insurance ?
Our car comes with comprehensive insurance ;
It will covered ;
-Windscreen protection
-damage
-thief protection
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If there is an emergency / breakdown happen during my rental period what should i do ?
Here are the steps you can take ;
* First , please contact our admin
*Second , if you are out from Ipoh City , kindly give a call to HELPLINE CENTER. This number is on the windscreen.
*Third, if you are just in Ipoh City, our technical team will come to assist you.
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How about if i need to extend my rental period ?
Kindly, make a new reservation extending period rental.
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Can i change my return location ?
Yes you can. Please let our team know about your new return location.
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What is your operation hours ?
8.30 am - 6pm
Monday - Sunday
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Is the car comes with a full tank of fuel ?
Yes we provide car with full tank of petrol and must return with full tank .
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Can I rent a car with probational driving license?
No,your are not allowed to rent a car with us.
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What is the range age of driver?
The minimum age of driver is 21 years old until 70 years old.
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I am not a pay pal user,can I make a payment with pay pal?
Yes,you are able to pay via pay pal by insert your card details on payment form.
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What are the type of cards that I can use to make a payment?
We accept all of major credit card,debit card and charge card.
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Can i cancel after pick up time?
Yes,we will charge RM100 for cancellation fee after pick up time.
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Can I rent a car and get more load ?
No,5 seaters car for 5 people(max) , 7 seaters car for 7 people(max) , 8 seaters car for 8 people(max) 11seaters car for 11 people(max)
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What is the additional driver?
Additional driver is a second person who authorised to drive the vehicle during rental period.
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Can I make an urgent booking?
No.All reservation must do within 48 hours from pick up time.
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When should I pay my balance 80% and security deposit?
All payment must be settle upon car collection.Including RM500 or RM1000 security deposit base on Group Car.
Rental amount + deposit = Balance due on arrival
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Can I pick up your car at Hotel in Ipoh?
Yes,you are able to pick up our car at your hotel in Ipoh area,Just mention your hotel name at message box and we will charge for delivery
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How about fuel ?
We will provide with full tank of fuel.You need to return with full tank.